Terms of Service

Last updated: October 13, 2026

These Terms of Service (the “Terms”) govern access to and use of Surpasso’s websites, applications, APIs, beta programs, and SEO/GEO research, content, analytics, and publishing services (collectively, the “Service”). “Surpasso,” “we,” “us,” and “our” mean the person or entity that operates the Service under the Surpasso brand. “Customer,” “you,” and “your” mean the person accepting these Terms and any organization on whose behalf that person acts.

By creating an account, accepting an order, joining an invited beta, or accessing or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Service.

1. Eligibility and business use

You must be at least 18 years old and legally able to enter a binding contract. The Service is designed primarily for businesses and professional users, not children. You may use it only where doing so is lawful. You are responsible for identifying and complying with laws, professional rules, advertising standards, platform policies, and industry requirements that apply to your business and content.

2. The Service and beta access

Surpasso can analyze websites and connected data, recommend SEO and GEO opportunities, prepare briefs and articles, generate media, schedule work, measure search performance, and create drafts or publish through integrations you authorize. Features and limits depend on your plan, configuration, region, and development stage.

Beta, preview, experimental, and free features may be incomplete, inaccurate, changed, rate-limited, suspended, or withdrawn at any time. Early-access applications do not guarantee selection, a launch date, a fixed testing period, service level, feature set, or usage allowance. Any stated beta value is an estimate, is not cash, and may change.

We may improve, add, remove, or replace features. We do not promise that any feature, integration, model, provider, search engine, or third-party platform will remain available.

3. Accounts and security

You must provide accurate account information and keep it current. You are responsible for activity under your account, including activity by team members, agents, API clients, and anyone using your credentials. Keep passwords, API keys, access tokens, webhook URLs, and connected-account credentials confidential. Tell us promptly at support@supasso.ai if you suspect unauthorized access.

Do not share an account in a way that bypasses plan or user limits. We may require verification, refuse registration, or reclaim a name that impersonates another person or organization.

4. Customer materials and permissions

Customer Materials include websites, URLs, brand information, instructions, files, credentials, research inputs, keywords, prompts, drafts, content, data, and other material you or your authorized users provide, connect, import, or direct the Service to access.

You retain your rights in Customer Materials. You grant Surpasso and its service providers a worldwide, non-exclusive, limited license to host, copy, transmit, transform, display, and otherwise process Customer Materials only as needed to operate, secure, support, and improve the Service, comply with law, and follow your instructions. This license ends when the material is deleted from active systems, except for limited backup, security, legal, and evidentiary retention.

You represent and warrant that:

• you have all rights, permissions, licenses, notices, and lawful bases needed for Customer Materials and our processing of them;
• any website, account, Search Console property, publishing destination, API, webhook, or data source you connect is yours or you are authorized to manage it;
• Customer Materials and your instructions do not violate law, third-party rights, confidentiality duties, platform terms, or applicable privacy notices; and
• you will not submit regulated, highly sensitive, or special-category personal data unless we have expressly agreed in writing that the Service is suitable for it.

You are responsible for backing up Customer Materials and exported content. The Service is not a system of record or a substitute for your own backup and approval controls.

5. AI-generated and research output

The Service uses artificial intelligence, search, crawling, and third-party data sources. Outputs may be inaccurate, incomplete, outdated, biased, offensive, non-unique, or similar to content produced for others. They may contain fabricated facts, citations, links, recommendations, images, or statements. Metrics and opportunity scores are estimates based on available data and provider methodologies.

You must use qualified human review before relying on, distributing, or publishing any output. You are solely responsible for verifying facts, citations, originality, intellectual-property clearance, claims, disclosures, accessibility, and legal or industry compliance. Do not treat output as legal, medical, financial, employment, credit, housing, insurance, or other professional advice, or use it to make high-impact decisions about individuals.

As between you and Surpasso, and to the extent permitted by law, you own the output generated specifically for you after applicable fees are paid. Surpasso assigns to you any rights it may have in that output. This does not give you rights in Customer Materials owned by others, third-party content, provider data, Surpasso technology, templates, or pre-existing materials. We do not guarantee that output is copyrightable, registrable, exclusive, non-infringing, or eligible for any particular form of protection.

Surpasso does not guarantee rankings, traffic, indexing, backlinks, conversions, revenue, media coverage, placement in search results, inclusion in AI answers, or compliance with search-engine or platform guidelines. Search engines, AI systems, audiences, and third-party platforms make independent decisions that we do not control.

6. Automated actions and publishing

Some features can schedule, create, update, or publish content after you enable them. You control the destination, settings, approval mode, schedule, and credentials. Enabling an automated workflow is your instruction and authorization for the Service to perform the displayed actions on your behalf.

Before enabling automation, confirm that the settings, permissions, limits, and content are correct. Stopping, disconnecting, or changing an integration may not cancel an action already in progress and will not reverse content already created or published. You are responsible for reviewing destination sites and correcting or removing content when necessary.

Connection checks may create, read, update, and delete a private or test draft on the connected platform. Publishing can send article text, metadata, images, categories, tags, author information, and related settings to the destination you select. Some integrations support drafts only; others can publish directly. The product interface controls for a specific integration form part of these Terms.

You are responsible for securing receiving systems, Content API keys, and webhook endpoints and for validating any payload before further automated use. We are not responsible for actions taken by your downstream workflows after delivery.

7. Third-party services and Google API data

The Service relies on third parties, which may include hosting, database, storage, email, payment, analytics, AI model, crawling, search-data, and publishing providers. Your use of a third-party service is also governed by that provider’s terms and privacy practices. Third parties may change APIs, prices, permissions, data, rate limits, or availability without notice. We are not responsible for third-party services, content, security, acts, omissions, or outages.

Connecting Google Search Console is optional. You authorize Surpasso to use the permissions shown during Google’s consent flow to identify accessible properties and retrieve the search and indexing data used by visible Service features. Surpasso’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including its Limited Use requirements. More detail appears in our Privacy Policy.

You may disconnect an integration in the Service where that control is available and may also revoke access with the third-party provider. Disconnection does not delete content already sent to or stored by that provider.

8. Acceptable use

You must not use the Service to:

• violate law, sanctions, export controls, court orders, or another person’s rights;
• infringe intellectual property, privacy, publicity, confidentiality, consumer-protection, or data-protection rights;
• create or distribute malware, phishing, fraud, spam, deceptive impersonation, fabricated reviews, undisclosed endorsements, or unlawful or materially misleading content;
• publish content at a scale or in a manner intended to manipulate search or platform systems in violation of their policies;
• scrape, access, or connect accounts, sites, or data without authorization, or defeat robots, access controls, security measures, or rate limits;
• upload secrets or sensitive personal data you are not authorized to process;
• make solely automated high-impact decisions about people, or facilitate surveillance, biometric identification, discrimination, exploitation, or harm;
• probe, disrupt, overload, reverse engineer, copy, resell, sublicense, or create a competing service from non-public aspects of the Service, except where a restriction is prohibited by law;
• bypass usage, account, geographic, safety, or billing limits; or
• assist anyone else in doing any of the above.

We may investigate suspected misuse and remove content, block an action, limit an integration, suspend access, or preserve and disclose information where reasonably necessary to protect users, third parties, Surpasso, or the public, or to comply with law.

9. Fees, subscriptions, usage, and taxes

If paid plans become available, prices, billing intervals, included usage, overages, renewal terms, and plan limits will be shown at checkout, in an order form, or in the Service. You authorize the applicable payment provider to charge the selected payment method. Subscriptions renew automatically only when disclosed in the purchase flow. You may cancel using the available billing controls; unless stated otherwise, cancellation takes effect at the end of the paid period.

Fees are non-refundable except where required by law or expressly stated in an order form or refund policy. Usage credits and promotional amounts have no cash value, are not transferable, may expire as disclosed, and may be changed or revoked if obtained through error, abuse, or fraud. Provider requests may consume usage even when they return incomplete results or fail after the provider begins processing.

Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on Surpasso’s income. We may suspend paid features for overdue amounts. A chargeback does not cancel amounts validly owed.

10. Surpasso ownership and feedback

Surpasso and its licensors own the Service, including software, workflows, interfaces, designs, documentation, models and routing logic, templates, trademarks, and aggregated or de-identified operational information, excluding Customer Materials and output assigned to you above. No rights are granted except those expressly stated in these Terms.

If you provide feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.

11. Confidentiality and security

Each party will use reasonable care to protect the other party’s non-public information and use it only for the Service and the parties’ relationship. Confidential information does not include information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality duties. A party may disclose information when legally required after giving notice where permitted.

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. You are responsible for appropriate endpoint, user-access, backup, and destination-site security. The Privacy Policy describes our handling of personal information.

12. Suspension and termination

You may stop using the Service at any time. You may disconnect integrations and request account deletion by contacting us. If a subscription is active, stopping use does not itself cancel billing.

We may suspend or terminate access, remove or quarantine content, or limit functionality if we reasonably believe that you breached these Terms, created security or legal risk, failed to pay, exceeded limits, harmed the Service or others, or if a provider or law requires us to act. Where reasonably practical, we will provide notice and an opportunity to cure.

After termination, your right to use the Service ends. You should export needed content before termination. We may delete Customer Materials from active systems after a reasonable period, subject to legal, security, dispute, backup, and technical retention. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, indemnity, and dispute provisions—will survive.

13. Copyright and rights complaints

If you believe content processed or published through the Service infringes your rights, email support@supasso.ai with your contact details, identification of the protected work or right, the relevant URL or content, the basis of your claim, and a statement that your notice is accurate and authorized. We may request additional verification and may remove or restrict disputed material while reviewing the notice.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS, DATA, RECOMMENDATIONS, BETA FEATURES, AND THIRD-PARTY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SURPASSO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, secure, error-free, or compatible with every site or provider; that data or output will be accurate or preserved; or that defects will be corrected. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SURPASSO NOR ITS AFFILIATES, PERSONNEL, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, RANKINGS, OR OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID SURPASSO FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

These limits do not apply where prohibited by law and do not limit liability that cannot legally be limited, including liability for fraud or willful misconduct where applicable. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

16. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Surpasso and its affiliates, personnel, licensors, and service providers from third-party claims, damages, losses, liabilities, costs, and reasonable legal fees arising from Customer Materials, your instructions, your websites or publishing destinations, your use of outputs, your breach of these Terms, or your violation of law or third-party rights. This obligation does not apply to the extent a claim was caused by Surpasso’s breach of these Terms or willful misconduct. We will give reasonable notice of a covered claim and allow you to control the defense, subject to our right to participate and approve any settlement that admits fault or imposes obligations on us.

17. Changes to these Terms

We may update these Terms to reflect Service, provider, legal, security, or business changes. The date above identifies the latest version. If a change materially reduces your rights or increases your obligations, we will provide reasonable notice through the Service, email, or another appropriate channel before it takes effect, unless an urgent legal or security change requires faster action. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel any subscription.

18. General terms

An order form or separately signed agreement controls if it expressly conflicts with these Terms. If no separate agreement applies, these Terms and the Privacy Policy are the entire agreement about the Service. You may not assign these Terms without our consent; we may assign them as part of a reorganization, financing, merger, acquisition, or transfer of the Service. Neither party is liable for delay caused by events beyond reasonable control.

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions stay effective. Failure to enforce a provision is not a waiver. Headings are for convenience. These Terms do not create a partnership, agency, employment, or fiduciary relationship. Third-party beneficiaries have no rights under these Terms except where expressly stated.

Before filing a formal claim, each party agrees to send written notice describing the dispute and try in good faith for 30 days to resolve it, except for urgent requests for injunctive relief or claims that cannot lawfully be subject to this process. Governing law, forum, arbitration, and any negotiated service levels will be those stated in an applicable order form or separately signed agreement. Mandatory consumer and local-law rights remain unaffected.

19. Contact

Questions, notices, and complaints about the Service or these Terms may be sent to support@supasso.ai.